Please allow for adequate time to prepare your custom order. We will inform you at the time of purchase the approximate time that it will take our team to have your piece ready for you. Some of our custom pieces can take from 3 days to 3 weeks to complete, depending on the stages that your custom selection has to go through. We make sure to allow for adequate drying & curing time for every project, to ensure that it is at its best quality. If our estimated time will take longer than expected, our administrative team will be in contact with you as soon as possible to inform you of the delays. Refunds will be discussed on a case by case basis, as our time and effort is invaluable.

Pick-Up:

Local pick up is available in Stoney Creek at our shop located at:

90 Milburn Rd, Unit 6,

Stoney Creek, ON L8E 3L9

Picking up your order is free for you and me. We love handing our beautiful pieces over to you in person and getting to meet you. Shop hours vary, and there is no guarantee when we will be in or out of the shop on a daily basis, so please schedule ahead of time to ensure that someone will be there to let you in. While you are there, have a look at some of our other items for sale or pick up some candles or spa products to go with your order.

We can also accommodate a pick-up or meet up to pass along your order with one of our employees that lives in Brantford. If this is closer to you, just let us know and we can make this happen to save you some time and money.

Local Delivery:

Local delivery within the Southern Ontario GTA is available and will be charged an additional fee* and required to be paid prior to item being made by our team and delivered to your door.

Shipping:

Shipping outside of local delivery area (Hamilton to Brantford) will be calculated as an additional fee* and required to be paid prior to item being made by our team and shipped out.

*Delivery or Shipping fees are dependent on distance/shipping charges